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As we also have a retail store there are customers buying products that are represented on our website. This being said, there may be situations where prouducts are out of stock when we pick your order. We will notifiy you if this should occur and you will have the option to wait for our re-stock order or be refunded.
Returns and exchanges will be accepted within 30 days on regular merchandise, provided the item is undamaged and in its original packaging. You will be refunded for the full purchase price less the shipping cost. You will be responsible for shipping the item back to us unless the return is due to a product defect.
If you have a product you wish to return, please send an email to sarah@catertot.ca with the details of your return. Please allow up to 30 days for your refund/exchange to be processed.
Please verify all address information at the time of your order. Cater Tot will not be responsible for incorrect mailing addresses. Packages returned to Cater Tot as a result of an invalid or incorrect mailing address will be subject to a return shipping fee.
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